Refund policy
TheCharmingHour
At TheCharmingHour, we value quality and customer satisfaction. Each item is carefully inspected before shipping.
Returns
We only accept returns in the case of a quality issue.
A quality issue may include:
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Manufacturing defects
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Items damaged upon arrival
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Incorrect item sent due to our error
To be eligible for a return:
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You must contact us within 48 hours of receiving your order
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The item must be unused, unworn, and in its original packaging
Refunds
Refunds are issued only when a quality problem is confirmed.
Once approved:
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A refund will be processed, or
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A replacement will be offered, depending on availability
Refunds are processed to the original payment method or as store credit, based on the situation.
Non-Returnable & Non-Refundable Items
We do not accept returns or refunds for:
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Change of mind
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Incorrect selection by the customer
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Normal wear and tear
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Damage caused by misuse or improper care
How to Request a Return or Refund
To request a return or refund, please contact us with:
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Your order number
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Clear photos or videos showing the issue
Requests that do not meet the above conditions may not be approved.